SMART SUITE IT & Customer Service Management Solutions, delivers a single, integrated solution for IT Service Management, which allows you to transform your organisation from manual and labor intensive chaos to automated and streamlined processes. Based on the ITIL V3 best practices framework, our approach gives you greater IT infrastructure visibility, eliminates system downtime, ensures regulatory compliance and reduces operational costs. Let us transform the way you manage IT service.

SMART SUITE ITSM Solution is a single out of the box software solution available in English & French that can be deployed for following modes of operations:

• Internal Employee Helpdesk and ITIL® Service Support
• Web Self Service & Service Desk Mode
• External Customer Support
• Service Desk  with voice enabled Call Center

SMART SUITE ITSM includes the following ITIL compliant integrated modules:

• Incident Management                     

Track and manage your incidents

• Service Request Fulfillment                           

Track and manage your service requests, with workflow

• Problem Management                     

Resolve problems and identify root cause

• System Asset and Configuration Management             

Discover IT Assets and map it to incidents, problems, changes & releases.

• Inventory & Parts Management

Manage Inventory of consumable parts and make issues from service requests.

• Contracts Management

Manage all IT and Non IT Contracts

• Change Management                       

Automate your IT change process with regulatory compliances.

• Release Management   

Streamline your software/hardware deployment processes

• Service Catalog Management

Publish & Control the services you offer

• Service Level & Availability Management

Implements service level targets as agreed from Business Units

• Customer Self Service Portal

Ensure self entry and status tracking of incidents and requests.

• Dash Boards

Provide summarized information to Support & IT Managers

• Automated Satisfaction Surveys

Create and publish your own surveys

• Knowledge Base Management

Develop your own searchable knowledge base

For more info on SMART Suite ITSM products, please visit www.iitsw.com